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    Introduction i
    PART ONE: LEASING
  1. Setting Rents 1
  2. Signs Of Low Rents 26
  3. Excuses For Not Raising Rents 33
  4. Advertising 58
  5. Leasing 71
  6. Processing Move-Outs And Move-Ins 81

    7. PART TWO: OTHER INCOME
  7. Cash Management 88
  8. Laundry Income 90
  9. Garages 99
  10. Forfeited Security Deposits 104
  11. Other Income 108

    12. PART THREE: POLICIES
  12. Policies 113
  13. The Lease 122

    14. PART FOUR: EXPENSES
  14. Expenses 134
  15. Property Taxes 139
  16. Electricity 144
  17. Lights 151
  18. Appliances 158
  19. Separate Meters 165
  20. Gas 173
  21. Heating Oil 175
  22. Water And Sewer 176
  23. Telephone 182
  24. Trash Collection 186

    25. PART FIVE: RESIDENT MANAGERS
  25. Recruiting Resident Managers 190
  26. How Much To Pay Your Resident Manager 197
  27. How To Supervise Your Resident Manager 204

    28. PART SIX: FLAT ROOFS
  28. Flat Roofs 217

    29. PART SEVEN: PURCHASING
  29. Purchasing 220

    30. PART EIGHT: INSURANCE
  30. Insurance 227

    31. PART NINE: BOOKKEEPING
  31. Bookkeeping Techniques 238

    32. PART TEN: ABSENTEE MANAGEMENT
  32. Absentee Management 246

    33. PART ELEVEN: LOAD FACTOR
  33. Reducing The Load Factor 251

    34. PART TWELVE: EMERGENCIES
  34. Emergencies 258

    35. PART THIRTEEN: HOUSES
  35. Rental Houses 266

    36. PART FOURTEEN: MAINTENANCE
  36. Maintenance 274

    37. APPENDIXES
    A. Pertinent references 279
    B. Definitions 286

    Index 289
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