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Our smiley HVAC high bidder gets his comeuppance

Posted by John Reed on

For a year, my wife and I paid a monthly fee to an HVAC company to take care of our central heating and air-conditioning. They were so big on smiling and neat uniforms and returning phone calls and chirpy TV commercials.
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Then they recommended getting a new downstairs HVAC for our two-story house. I agreed mainly because the AC had a leak, which maybe could not be found or fixed, and even if it could be both, it needed increasingly expensive, no-longer-manufactured freon.
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Anyway, they bid over $16,000. We got another bid for $9,000 something. We knew that guy and had worked with him before. We gave the job to the $9,000 guy.
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Duh.
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The chirpy smily people turned downright ugly, as if they were family and we had been disloyal.
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I just got my issue of Bay Area Consumers Checkbook featuring HVAC guys. They give checks for quality and low prices. That company got neither. 
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Maybe they can get the Checkbook to add a chirpy smiley category.

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